Privacy Policy

Last updated: 18 September 2026

The Roof Medics (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Information We Collect

We may collect personal information that you provide through our website, advertisements, telephone calls, emails or enquiry forms. This may include your name, telephone number, email address, company name, property or project location, roofing requirements and any other information you provide.

How We Use Your Information

We use your information to:

  • Respond to enquiries and quotation requests;
  • Contact you regarding roofing services;
  • Arrange inspections, assessments and appointments;
  • Prepare quotations and provide requested services;
  • Improve our website, advertising and customer service;
  • Meet legal, accounting and regulatory requirements.

Google Ads and Lead Forms

When you submit information through a Google Ads lead form, Google may provide that information to The Roof Medics (Pty) Ltd so that we can contact you regarding your enquiry. Google processes information according to its own privacy policy.

Cookies and Website Data

Our website and advertising services may use cookies or similar technologies to understand website activity, measure advertising performance and improve user experience. You may control cookies through your browser settings.

Sharing of Information

We do not sell your personal information. Information may be shared only with trusted service providers where reasonably necessary to operate our website, manage advertising, communicate with customers, deliver services or comply with the law.

Information Security and Retention

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. We retain information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Your Rights

You may request access to, correction of or deletion of your personal information, subject to applicable law. You may also object to certain processing or withdraw consent where consent is the basis for processing.

Third-Party Links

Our website may contain links to third-party websites. The Roof Medics (Pty) Ltd is not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy when necessary. Any changes will be published on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or your personal information, please contact The Roof Medics (Pty) Ltd through our website contact page or call us on 084 268 9161.